Privacy Policy

Last Updated: September 2, 2026

At CSP Technologies, we respect your privacy and are committed to protecting the personal information you share with us across our website, and services. This Privacy Policy states how we collect, use, and protect your information when using our services.

1. Information We Collect

Depending on which CSP Technologies services you use, we may collect the following types of information:

• Community & Communications: Discord usernames, Matrix IDs, or email addresses provided when participating in our community channels or subscribing to our mailing list.
• CSPNet & Community PBX: IP addresses, extension details, SIP/IAX credentials, call signaling logs, and call detail records (CDRs) necessary to route telecommunications services. Calls will not be recorded, unless there is a legal warrant, or if it is announced.
• Alarm Monitoring Services: Phone numbers designated for 2-way voice forwarding, and event alert logs sent through our monitoring platform.
• Technical & Website Logs: Basic connection logs including IP addresses, User Agents, and referrer information for network diagnostics and security.

2. How We Use Your Information

We use the collected information only to operate, maintain, and improve our services suck as:

• Routing calls across CSPNet and the CSP Community PBX.
• Sending alarm monitoring notifications and sending 2-way voice calls.
• Providing technical support and maintaining server security and performance.
• Communicating network updates, service announcements, and community information.

3. Data Sharing and Third Parties

We will NEVER sell, rent, or trade your personal information. We only share information with third parties in the following limited circumstances:

• Third Party: Where necessary to execute functionality (e.g., Discord API for notification delivery, external carrier routing for outbound PSTN services).
• Legal Requirements: If required by applicable law, regulation, or valid legal process.

4. Data Retention and Security

We implement good security measures to protect your information from unauthorized access, alteration, or disclosure. System logs and call records are kept permanently for administrative, operational, and troubleshooting purposes.

5. Third-Party Links

Our website and services contain links to external platforms (such as YouTube, Discord, Matrix, Groups.io, and third-party merch stores). CSP Technologies is not responsible for the privacy practices or content of these external sites.

6. Your Rights & Choices

You may request access to, correction of, or deletion of your personal account data stored within our private systems (such as PBX extensions or alarm monitoring settings) by contacting an administrator through our official channels.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please reach out via our official Discord server or contact support via [email protected], Additionally you may call 940-277-6677 x0